Dear Superbuy Users:
Superbuy platform services have now been restored.
Previously, we detected a network security anomaly. To protect user accounts, orders, funds, and package security, we immediately implemented preventative service suspension measures, conducting a comprehensive security check, hardening, and recovery verification of the platform system. This service interruption lasted approximately 12 hours.
Currently, the platform's core system has completed security checks and recovery verification. Login, orders, warehousing, packages, and related services are gradually returning to normal. The platform's security team and professional organizations are continuing enhanced monitoring and further verification.
Out of caution, we recommend that after regaining login, you change your account password through the Superbuy official website or App, and set a unique password that has not been used on other websites or platforms. If you have used the same or similar password on other platforms, we also recommend changing it simultaneously. Please also check your account login records, contact information, and shipping address for any anomalies. If you find any unauthorized actions, please contact Superbuy official customer service immediately.
We understand that this service interruption may affect your shopping, payments, order processing, and package arrangements. We sincerely apologize for this. Prioritizing security, we choose to be extra cautious, as protecting each user's account, funds, orders, and packages is always more important than restoring access as quickly as possible.
To thank affected users for their understanding and patience during the service suspension, users with valid orders, packages, account balances, or related business operations on Superbuy during the outage will automatically receive a RMB 50 international shipping coupon with no minimum spend, valid for 60 days.
The shipping coupon is expected to be automatically issued to eligible user accounts within 48 hours. Specific arrival details and validity period can be viewed on the [Coupon Page]. This shipping coupon is a gesture of goodwill and compensation provided by the platform and does not affect users' ability to apply for appropriate processing for verifiable direct losses incurred due to this service interruption.
During the initial stage of platform recovery, there may be a temporary delay in updating some order statuses, logistics tracks, or payment results. If you encounter any of the following situations, please contact us through Superbuy's official customer service:
* Payment completed but no order generated;
* Abnormal account balance or transaction records;
* Order, product, or package status not updated in a timely manner;
* Encountering urgent purchases, returns, shipments, or logistics time limits;
* Unable to log in normally or receiving abnormal login alerts;
* Discovering unauthorized login, modified account information, or shipping address;
* Receiving suspicious messages requesting your password, verification code, or requesting re-payment.
Please note: Superbuy customer service will never ask for your account password, SMS verification code, or complete bank card information, nor will they request you to make payments to personal accounts. When changing your password, please go directly to the Superbuy official website or open the official app. Do not access the password change page through emails, SMS messages, private messages, or external links from unknown sources.
Please only obtain information through the Superbuy official website, app, and official customer service channels. Beware of phishing emails, private messages, or payment requests impersonating Superbuy.
Regarding system and data security concerns, we will insist on only publishing verified information. Security checks and enhanced monitoring are ongoing. If any issues that may affect users are subsequently confirmed, we will promptly and transparently notify affected users and take necessary protective measures.
This incident serves as a reminder that security and service improvement are ongoing processes. Moving forward, we will further strengthen account permissions, abnormal logins, payment security, system monitoring, and user communication mechanisms for major incidents, and will continue to undergo checks and verifications by our professional security team.
Thank you for your understanding and patience during the service suspension. We will not take your trust for granted and will carefully handle every affected order and every user feedback.
Thank you for your understanding and trust.
Superbuy
Team September 7, 2026