Dear Valued Customers,
Due to a system issue, the Superbuy website is currently temporarily inaccessible, and some related features and services have been affected. Our technical team immediately initiated emergency procedures and is currently working at full capacity to restore the system.
We understand that the temporary unavailability of the platform may affect your ability to check orders, manage parcels, and perform other related operations. We also understand that this may cause concerns about the safety of your account, funds, and items. We sincerely apologize for the inconvenience and concern caused by this unexpected situation.
System recovery is currently in progress, and platform access and related services are expected to be gradually restored within 12 hours. We will make every effort to shorten the recovery time and will continue to closely monitor the progress.
During this period, live chat and email support remain available as normal. If you have any urgent matters, you may contact our Customer Service team via live chat or email, and we will do our best to assist you.
Due to the current system issue, Parcel Enquiry and internal messages are temporarily unavailable for replies. Once the relevant services are restored, we will follow up as soon as possible. There is no need to submit the same enquiry repeatedly.
Once the platform has returned to normal, we will notify you through our official channels as soon as possible. If there are any further updates regarding the recovery time or progress, we will also keep you informed promptly. Please refer to Superbuy’s official announcements for the latest information.
Once again, we sincerely apologize for the inconvenience caused by this issue. Thank you for your continued trust, understanding, and patience.
The Superbuy Team